This Privacy Policy explains how Chitin ("we", "us") handles personal information in connection with the chitinweb.com website and the Chitin Service. Chitin is a self-hosted product: the traffic it inspects and the logs it produces are processed on your own servers and stay under your control. This policy concerns the limited information we handle directly — for example, when you contact us, buy a plan, or use our website.
For information you provide to us directly, Chitin is the data controller. For traffic and security data processed by the Service on your infrastructure, you are the controller and Chitin does not act as a processor unless we have a separate written agreement (for example, when you engage us for managed services or share logs for support).
We process personal information where it is necessary to perform a contract with you, where you have consented, where we have a legitimate interest (such as securing our website), or where required by applicable law.
We do not sell your personal information. We share it only with trusted service providers who help us operate — such as payment processing, email and hosting — under appropriate confidentiality and data-protection terms, or where required by law or to protect our rights. Any shared attacker intelligence used by the Service consists of aggregated, non-personal indicators.
We keep personal information only for as long as necessary for the purposes described above, to meet legal, accounting or reporting requirements, and to resolve disputes. When it is no longer needed, we delete or anonymise it.
We use reasonable technical and organisational measures to protect the information we hold. No method of transmission or storage is completely secure, but we work to safeguard your information and to limit access to those who need it.
We are based in the United Arab Emirates. Where information is transferred to or processed in other countries by us or our service providers, we take steps to ensure an appropriate level of protection consistent with applicable law.
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and may object to or restrict certain processing. To exercise these rights, contact us at privacy@chitinweb.com. We may need to verify your identity before acting on a request.
Our website uses only the cookies necessary to operate it and, where applicable, basic aggregated analytics. You can control cookies through your browser settings.
Our website and Service are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.
We may update this policy from time to time. The version published at chitinweb.com with the most recent "last updated" date applies. Material changes will be communicated where appropriate.
For privacy questions or requests, contact privacy@chitinweb.com, or write to Chitin, Ajman Free Zone, Block A, Office A-1203, P.O. Box 16000, Ajman, United Arab Emirates.